About the Role
We are looking for a Nutrition Team Lead who is passionate about improving client outcomes through operational excellence, team leadership, and continuous product improvement. This role is responsible for managing a team of nutrition coaches, driving revenue , ensuring high-quality client service , tracking key performance metrics, and driving initiatives that enhance the overall client journey.

Key Responsibilities
Team Leadership & People Management
Lead, mentor, and manage a team of Nutrition Coaches.
Conduct regular one-on-one meetings, coaching sessions, and performance reviews.
Drive team engagement, motivation, and continuous learning.
Identify coaching gaps and implement improvement plans.
Support hiring, onboarding, and training of new nutrition coaches.

Product Ownership & Revenue Responsibilities
Identify opportunities to increase revenue , including expired client reactivation, pack renewals, and continuity program conversions etc.,
Take end-to-end ownership of the nutrition-led product journey, from onboarding and engagement to retention, renewal, referral generation, and revenue growth.
Monitor and drive key business metrics including active users, program adoption, weight-loss outcomes, coach productivity, renewal %, referral conversions, and overall revenue contribution of the nutrition function.
Partner with Product, Growth, Sales, Service Ops, and Customer Success teams to identify opportunities that improve user experience, retention, upsell, and monetization.
Develop and execute revenue growth initiatives such as renewal campaigns,



nutrition consult conversions, referral programs, add-on service adoption, and targeted retention interventions for at-risk clients.
Analyze client behavior, cohort performance, churn reasons, renewal trends, referral performance, and revenue leakage points to identify actionable opportunities for business growth.
Drive data-backed decision making by reviewing dashboards, funnel metrics, customer feedback, NPS insights, and operational performance to improve both client outcomes and commercial performance.
Prepare and present weekly and monthly business reviews covering retention, referrals, renewals, program adoption, revenue performance, cohort trends, and ROI of nutrition-led initiatives, along with clear action plans and ownership trackers.

Service Delivery & Performance Management
Own and monitor key service metrics including:
Client weight loss outcomes
Coach connect adherence
Client progress tracking
Meal plan completion
Client retention
NPS and client satisfaction
Coach productivity and quality metrics
Analyze performance trends and identify improvement opportunities.
Ensure timely follow-ups and adherence to client protocols.
Conduct regular quality audits and feedback sessions.





Product & Client Journey Ownership
Oversee the complete client journey from onboarding to program completion.
Identify client pain points and recommend improvements.
Connect with any escalated clients to provide feedback and close tickets timely.
Collaborate with Product, Operations, and Tech teams to improve the nutrition experience.
Drive implementation of current features, workflows, and nutrition initiatives.
Ensure consistency across all client touchpoints.

Process Improvement & Innovation
Lead new nutrition initiatives to improve engagement and retention.
Develop and optimize SOPs for the nutrition team.
Identify automation and process improvement opportunities.
Participate in pilot programs and product testing.

Required Skills
Strong people management skills
Ability to motivate and develop teams
Excellent decision-making skill
Ownership mindset
Problem-solving ability
Excellent verbal and written communication
Ability to provide constructive feedback
Strong stakeholder management
Comfortable working with numbers and performance metrics
Ability to analyze reports and derive actionable insights
Data-driven decision making

Technical Skills
Microsoft Excel
Microsoft Word
Google Sheets
PowerPoint (preferred)

Qualifications
Bachelor's or Master's degree in Nutrition & Dietetics, Clinical Nutrition, or a related field.
4+ years of experience in nutrition coaching or healthcare operations.
Minimum 2 years of team handling experience preferred.

📌 Nutrition Team Lead (Bengaluru)
🏢 CureFit
📍 Bengaluru