We are looking for a "ServiceNow Delivery leader " for our global IT services provider
Location: Pune/ Bangalore/ Chennai/Hyderabad
20+ years of managing ServiceNow projects
Experience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)
Key Responsibilities
Lead and manage large-scale ServiceNow delivery programs across multiple clients
Own end-to-end project lifecycle – from solution design to implementation and support
Ensure alignment with ITIL best practices and enterprise standards
Oversee program governance, risk management, and stakeholder communication
Collaborate with cross-functional teams including architecture, consulting, and operations
Provide strategic direction on ServiceNow platform capabilities and roadmap
Mentor and lead high-performing delivery teams
Required Skills & Experience
20+ years of experience in IT services delivery , with strong exposure to ServiceNow
Proven experience leading large-scale ServiceNow implementations
Deep understanding of:
Incident Management
Problem Management
Change Management
Service Request Management
Configuration Management
Hands-on experience in designing / customizing ServiceNow modules
Strong knowledge of project delivery lifecycle and methodologies (Agile / Waterfall)
Experience working with cloud technologies and SaaS environments
Excellent stakeholder management and communication skills
Solid analytical and consultative mindset