Business Support Executive
Location: Ahmedabad, India
Shift: 6:00p.m. to 3:00a.m.
Years: 2-5 years

We are looking for enthusiastic and customer-centric professionals with experience in the US BPO/KPO industry to join our Customer Support team. The ideal candidate should have prior experience handling US customers through both chat and voice channels , possess excellent communication skills, and be committed to delivering outstanding customer service while meeting operational KPIs.
Key Responsibilities · Handle customer inquiries through chat and voice support for US-based customers.
· Resolve customer concerns related to products, services, orders, billing, accounts, and general queries.
· Deliver prompt, accurate, and empathetic support while maintaining a high level of customer satisfaction.
· Document all customer interactions accurately in CRM or ticketing systems.
· Escalate unresolved or complex issues to the appropriate internal teams.
· Meet or exceed productivity and quality metrics, including CSAT, AHT, FCR, QA scores,



and SLA adherence.
· Collaborate with cross-functional teams to ensure timely issue resolution.
Required Qualifications · Bachelor's degree or equivalent qualification.
· 2–5 years of experience in a US BPO/KPO Customer Support process .
· Experience handling both Chat and Voice support.
· Excellent spoken and written English with strong grammar and a neutral accent.
· Strong customer handling, conflict resolution, and multitasking skills.
· Familiarity with CRM or ticketing tools such as Salesforce, Zendesk, Freshdesk, ServiceNow, or similar platforms.

Preferred Skills · Strong interpersonal and active listening skills.
· Ability to work in a fast-paced, target-driven workplace.
· Excellent problem-solving and analytical abilities.
· High attention to detail and process compliance.

Interested Candidates can share your CV to [email protected]

📌 Business Support Executive (Sabarmati River)
🏢 Ossisto
📍 Sabarmati River