We are looking for a motivated and customer-focused Sales & Support Executive to join our team. The candidate will be responsible for generating software sales leads, communicating with prospective customers, providing product demonstrations, assisting customers with software-related queries, and maintaining positive customer relationships.
The ideal candidate should have good communication skills, basic computer knowledge, and an interest in software sales and customer support.
Key Responsibilities:
- Generate and follow up with potential customers through phone calls, WhatsApp, email and other communication channels.
- Explain company products and software solutions to prospective customers.
- Conduct online product demonstrations and explain software features and benefits.
- Understand customer requirements and recommend suitable software solutions.
- Convert qualified leads into customers and achieve assigned sales targets.
- Handle customer queries and provide first-level technical and functional support.
- Assist customers with software usage, configuration and basic troubleshooting.
- Coordinate with the technical/development team for unresolved technical issues.
- Maintain customer and lead information in CRM/software systems.
- Follow up with existing customers regarding renewals, AMC, subscriptions and additional services.
- Collect customer feedback and communicate improvement requirements to the management/technical team.
- Maintain professional relationships with existing and prospective customers.
- Prepare basic sales and support reports as required.
📌 Sales Support Executive (Kolkata)
🏢 Techstar Technology
📍 Kolkata
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