Key Responsibilities

- Supervise and manage a team of telecallers and field collection executives.
- Monitor daily collection performance and ensure assigned targets are achieved.
- Allocate cases, leads, and delinquent accounts among team members.
- Track PTP (Promise to Pay), payments, settlements, and follow-ups.
- Conduct daily team briefings and review pending and overdue cases.
- Handle difficult, high-value, and escalated customer cases.
- Coordinate with bank/client representatives and internal management for case updates.
- Monitor field visits and ensure proper visit remarks and customer details are updated.
- Prepare and maintain daily, weekly, and monthly MIS reports using Excel.
- Ensure timely updating of collection remarks, payment details, and settlement cases.
- Train and guide team members to improve productivity and collection performance.
- Ensure all collection activities follow company policies, legal requirements, and qualified customer communication standards.
- Identify non-performing or difficult cases and plan appropriate follow-up strategies.

📌 Collections Supervisor (Chandigarh)
🏢 Citi Enterprises
📍 Chandigarh