Job Description – Courier & Operations ExecutiveCompany: Zone Alpha

Job Role: Courier & Operations Executive

Department: Operations & Dispatch

Location: Navi Mumbai, Maharashtra

Employment Type: Full-Time

About Zone AlphaZone Alpha is a growing e-commerce business dealing in gadgets and consumer electronics such as drones, smartwatches, projectors, gaming consoles, earbuds, gimbals, speakers and other electronic products.

We are looking for a responsible, organized and detail-oriented Operations Executive to manage daily order processing, courier slip generation, packing coordination and dispatch operations.

- Key Responsibilities1. Courier Slip & Shipping OperationsGenerate and print courier slips/shipping labels for all eligible orders.
- Verify customer name, address, phone number, product and order details before printing.
- Ensure the correct courier service and shipping method is selected.
- Sort courier slips according to orders and products.
- Maintain proper records of dispatched shipments.
- Coordinate with courier partners for pickup and shipment handover.
- 2. Order ProcessingProcess daily orders received through the Zone Alpha website and other sales channels.
- Check order status, payment mode, COD/Prepaid details and special instructions.
- Identify incomplete, duplicate, suspicious or problematic orders and report them to the concerned team.
- Coordinate with the sales/support team whenever order clarification is required.
- 3. Packing & DispatchCoordinate product picking and packing according to the order.
- Verify the product before packing to avoid wrong-product dispatches.
- Ensure proper packaging and protection of electronic products.
- Match the packed parcel with the correct courier slip.
- Ensure all ready orders are dispatched within the daily cutoff time.
- Maintain a clean and organized packing/dispatch area.
- 4. Inventory & Operations SupportCoordinate with the inventory team for product availability.
- Report out-of-stock products before dispatch.
- Assist with stock movement and product verification when required.




- Help maintain proper records of returned, cancelled and undelivered shipments.
- Support RTO/return processing and product segregation when required.
- 5. Daily Operations ReportingMaintain daily dispatch and courier records.
- Prepare daily reports for:

- Total orders received
- Orders processed
- Orders dispatched
- Pending orders
- RTO/return orders
- Cancelled orders
- Out-of-stock orders
- Report operational issues to the Operations Manager.
- Required SkillsGood computer knowledge.
- Basic knowledge of Shopify/e-commerce order management is preferred.
- Ability to work with Excel/Google Sheets.
- Good attention to detail.
- Good communication and coordination skills.
- Ability to manage multiple orders simultaneously.
- Fast and accurate data entry.
- Responsible and punctual.
- Ability to work in a fast-paced e-commerce workplace.
- Preferred Experience0–2 years of experience in e-commerce operations, warehouse operations, courier/dispatch or order processing.
- Freshers with good computer skills and a willingness to learn can also apply.

Key Performance Indicators (KPI)Performance will be evaluated based on:

- Courier Slip Accuracy: 98%+ accuracy
- Order Processing Accuracy: 99%+
- Same-Day Dispatch: Maximum possible orders dispatched on time
- Wrong Dispatch: Zero tolerance for avoidable wrong-product shipments
- Daily Order Processing: As per assigned workload
- Pending Orders: Minimum avoidable pending orders
- Packing Quality: Proper and secure packaging
- Attendance & Punctuality: Consistent and reliable
- Operational Discipline: Proper documentation and follow-up

Working StyleThe ideal candidate should be:

Accurate • Fast • Responsible • Organized • Proactive • Team-Oriented

This position is suitable for someone who wants to build a career in e-commerce operations, logistics and warehouse management.

ReportingReports To: Operations Manager / Management, Zone Alpha

SalarySalary: Based on experience, skills and interview performance.

Growth Opportunity: Performance-based increments, incentives and additional responsibilities may be offered based on performance.

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