Job Brief:

As a Front Desk Associate at the hotel, the individual will play a crucial role in delivering an exceptional guest experience. This position serves as the first point of contact for guests, responsible for managing check-ins and check-outs, handling reservations, and providing comprehensive information about hotel facilities and services. The successful candidate will leverage excellent communication skills and a strong customer service orientation to create a welcoming workplace that ensures guest satisfaction.

- Key Responsibilities:Warmly welcome guests upon arrival and efficiently manage the check-in and check-out process
- Handle reservations and room assignments accurately, ensuring optimal guest accommodation
- Operate the telephone switchboard, answer, record, and process guest calls, requests, and inquiries in a timely manner
- Collaborate with Housekeeping to track room status and address any guest concerns
- File and maintain guest paperwork and documentation with attention to detail
- Actively engage with guests to assess overall satisfaction and address any complaints or issues promptly
- Keep the Manager informed of relevant feedback from guests and other departments to enhance service quality

📌 Front Desk Associate (Bengaluru)
🏢 THE HOSTELLER HOSPITALITY PRIVATE
📍 Bengaluru