Role Responsibilities - Handling inbound calls and respond to mails - Resolve customer queries efficiently - Maintain records of interactions - Ensure high Customer satisfaction (CSAT) scores - Provide excellent customer service Desired Candidate Profile - Strong understanding of service delivery - Valuable problem-solving skills with the ability to resolve customer queries efficiently - Ability to meet call centre metrics such as quality, productivity, and turnaround time - Willingness to work in rotational shifts (day shifts only) - Strong English communication skills with the ability to interact effectively with customers. - Willingness to learn and adapt in a fast-paced environment
📌 Customer Service Advisor (Thane)
🏢 Equiskill Insights
📍 Thane
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