LoanPT is a fast-growing financial services platform dedicated to providing quick, transparent, and customer-friendly personal loan and overdraft solutions. With a strong focus on trust, efficiency, and customer satisfaction, we aim to simplify borrowing and deliver a seamless experience to every customer. At LoanPT, we believe in empowering individuals through responsible credit and exceptional service.
Job Description
We are seeking a motivated and customer-oriented Assistant Relationship Officer (ARO) to join our agile team. The ideal candidate will manage inbound and outbound calls, educate customers about personal loan and overdraft products, and ensure high-quality service throughout the customer journey.
Key Responsibilities
- Make outbound calls to potential customers regarding personal loans and overdraft products.
- Explain product features, eligibility criteria, interest rates, and documentation requirements clearly.
- Handle inbound customer queries and provide prompt, accurate solutions.
- Follow up with leads to ensure smooth application processing.
- Maintain daily call logs, customer records, and follow-up schedules.
- Ensure high levels of customer satisfaction through professional communication.
- Coordinate with internal teams (operations, credit, and sales) for smooth loan processing.
- Meet daily/weekly calling targets and contribute to overall team performance goals
Requirements
- 6 months to 2 years of experience in telecalling (preferably in finance/loans).
- Excellent communication and convincing skills.
- Basic understanding of personal loan/overdraft products is an advantage.
- Ability to handle customer queries patiently and professionally.
- Strong follow-up and documentation skills.
- Comfortable working in a fast-paced, target-driven environment.
Benefits
- Attractive salary + performance incentives
- Supportive team environment
- Growth opportunities within the organization
- Training provided for product knowledge and communication skills
📌 Loan Executive (Noida)
🏢 Loanpt.com
📍 Noida
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