At Amadora Gourmet Ice Cream (an artisanal F&B; and QSR brand), store-level management roles—such as Team Manager, Store Manager, or Shift Leader—span operational efficiency, product quality control, customer service, and staff leadership.

- ​1. Shift Operations & Floor Leadership​Shift Ownership: Take full ownership of daily store operations during assigned shifts, leading floor activities and maintaining staff discipline.

- ​Shift Opening & Closing: Manage daily opening/closing procedures, cash registers, drawer balancing, POS reconciliation, and financial shift reporting.

- ​Workflow Optimization: Direct counter service, table service (where applicable), and order packing during peak hours to minimize customer wait times.
- ​2. Team Leadership & Roster Management​Staff Scheduling: Prepare weekly work rosters and deploy staff efficiently based on footfall trends and busy operational windows.

- ​Training & Onboarding: Train current counter staff and scoopers on product knowledge (flavors, ingredients, allergen warnings), scoop size control, and customer service etiquette.

- ​Performance Supervision: Monitor staff attendance, grooming, efficiency, and adherence to company Standard Operating Procedures (SOPs).

- ​3. Inventory, Stock & Cold-Chain Management​Stock Monitoring & Replenishment: Track daily inventory levels of ice cream tubs,



waffle cones, toppings, and packaging material; place orders with central production kitchens to prevent stockouts.
- ​Cold-Chain Maintenance: Regularly monitor freezer temperatures and maintain temperature logs to preserve product texture, freshness, and quality.
- ​Waste & Yield Control: Track waste, monitor portion sizes, and minimize spillage or shrinkage.
- ​4. Customer Service & Hospitality​Guest Engagement: Ensure high-touch customer interaction, including flavor tastings and recommendations.

- ​Issue Resolution: Handle guest feedback, refund requests, or service complaints promptly and professionally.
- ​Brand Representation: Uphold Amadora’s gourmet, premium brand image through staff courtesy and detailed product knowledge.

- ​5. Hygiene, Quality Control & Compliance​Store Cleanliness: Maintain high standards of hygiene across display freezers, preparation counters, seating areas, and storage spaces.

- ​Food Safety Standards: Enforce strict health, safety, and hygiene practices (e.g., proper glove usage, sanitization schedules, hair restraint policies).

- ​Audit Preparation: Maintain store documentation for surprise food safety audits, brand quality checks, and local municipal health compliance.

📌 Shift Supervisor (Chennai)
🏢 Amadora Gourmet Ice Cream
📍 Chennai