Welcome and greet customers warmly when they visit the store.
Understand customer requirements and direct them to the appropriate sales executive or product category.
Ensure customers receive clear and accurate information about products, pricing, offers, warranty, exchange/return policies, and other relevant details.
Follow up with customers after their purchase to ensure satisfaction.
Handle basic customer queries and complaints professionally and coordinate with the concerned team for resolution.
Maintain regular communication with customers through phone/WhatsApp when required.
Initiate and encourage Google Reviews and customer feedback after a positive purchase experience.
Maintain a record of customer feedback, complaints, reviews,
and follow-ups.
Coordinate with the sales and store team to ensure a smooth customer experience.
Identify opportunities for repeat purchases and customer engagement.
Inform existing customers about recent products, riding gear, accessories, offers, and promotions.
Ensure customers leave the store with a positive impression of the brand.
Maintain professional customer interaction and represent the company in a positive manner.
Support the team in achieving customer satisfaction and retention targets.