Associate – Customer Service

Job Summary:

Responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a positive customer experience across phone, email, chat, or other support channels.

Key Responsibilities:

- Handle customer inquiries and requests professionally and promptly.
- Resolve customer complaints and issues while maintaining a positive attitude.
- Provide accurate information about products, services, orders, payments, or processes.
- Maintain detailed records of customer interactions in CRM systems.
- Escalate complex issues to the appropriate department or supervisor.
- Follow company policies, service standards, and escalation procedures.
- Meet assigned KPIs such as response time, resolution time, customer satisfaction, and quality scores.
- Coordinate with internal teams to ensure timely resolution of customer issues.




- Follow up with customers when required to ensure satisfactory resolution.

Required Skills & Qualifications:

- Graduate or equivalent qualification.
- Valuable verbal and written communication skills.
- Customer-focused and problem-solving mindset.
- Basic computer and MS Office/CRM skills.
- Ability to work under pressure and handle difficult customers professionally.
- Good listening and interpersonal skills.

Experience:

0–2 years of customer service/BPO/customer support experience; freshers may also be considered depending on the organization.

Key Competencies:

Communication • Customer Handling • Problem Solving • Active Listening • Empathy • Time Management • Teamwork • Attention to Detail

📌 Customer Service Associate (Kolkata)
🏢 Elevate X Solutions
📍 Kolkata