Role OverviewWe are looking for an energetic, customer-focused, and sales-oriented person to handle incoming customer enquiries, convert enquiries into orders, coordinate order processing, and ensure a smooth customer experience.
This role is primarily focused on inbound sales and order management, with supporting responsibilities related to payment tracking and daily sales records.
- Key ResponsibilitiesCustomer Handling & SalesHandle incoming customer enquiries through WhatsApp, phone calls, and other channels.
- Understand customer requirements and recommend suitable fish and seafood products.
- Share product availability, prices, offers, and relevant product information.
- Convert customer enquiries into confirmed orders.
- Take and maintain pre-orders.
- Follow up with customers on pending or incomplete orders.
- Handle basic customer queries and ensure a positive customer experience.
- Coordinate with the Operations and Packing team to ensure orders are processed correctly.
- Order ManagementCreate customer orders accurately in the POS / order management system.
- Verify product,
quantity, rates, and packaging requirements before processing orders.
- Prioritize and process pre-orders as required.
- Coordinate with the delivery team regarding order status.
- Maintain accurate order records.
- Payment CoordinationCheck and mark customer payments received through GPay, Paytm, Razorpay, and Cash.
- Follow up with customers for pending payments.
- Generate Razorpay payment links when required.
- Coordinate with Accounts for payment discrepancies.
- Assist with daily payment reconciliation.
- Daily ReportingMaintain daily order and sales data.
- Update monthly sales reports.
- Update Petpooja / POS records.
- Prepare day-end order and payment reports.
- Maintain customer wallet / extra payment records.
- Maintain delivery person-wise order records.
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Mandatory Requirement – Fish & Seafood Lover ?The candidate must be a non-vegetarian and genuinely enjoy fish and seafood.