- Check In, CheckOuts for Tenants.
- Tenant Escalations.
- Foster positive relationships with tenants to ensure tenant satisfaction and retention.
2. Building Maintenance :
- Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
- Drive property inspections to identify maintenance needs and address them promptly.
- Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
- Ensure the records of Inventory items within all properties common area & inside flats is maintained.
- All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
3. Staff management ::
Cluster Manager is required to manage operations related to all staff. Staff Types include -
i) Management team staff = Facility Managers & Team Leads & Operations Executives.
ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..
Give periodic Trainings & Feedback to all staff on performance & process updates.
Co-ordinating with the manpower agencies for ensuring the staff deployments.
4.Reports ::
- Start of the Day & End of the Day reports across all properties within the clusters should be verified.
- Monthly Building Audit reports should be submitted.
- Monthly utility reports , expense reports should be submitted.
Qualifications & skills that is required for this role ::
- Ability to set the right expectations with the tenants
- Ability to communicate with valuable articulation
- Structured well organized and consistent with work
- Bachelor's degree in facilities management, real estate, or a related field (preferred).
- Knowledge of maintenance and repair
- Ability to independently travel to properties within the assigned geographical cluster