Key Responsibilities:

1. Service Management & Ticket Handling

● Oversee and manage all service-related issues, ensuring timely resolution.

● Assign service tickets to the Service Technicians and track their progress.

● Monitor and analyze service reports to improve response times and efficiency.

2.Client Support & Relationship Management

● Actively correspond with existing clients to provide necessary support.

● Maintain high levels of customer satisfaction by addressing concerns promptly.

● Work closely with the Sales & Projects team to ensure a smooth transition from project completion to after-sales service.

3.Business Development & Profitability

● Develop strategies to transform the service segment from a cost center to a profit center.

● Identify opportunities to upsell maintenance contracts and extended warranties.

● Optimize service costs while maintaining quality and efficiency.





4.Team Leadership & SOP Compliance

● Ensure the Service Standard Operating Procedures (SOPs) are followed by the entire service team.

● Train, mentor, and monitor the performance of Service Technicians.

● Implement best practices to improve efficiency and reduce downtime.

5.Coordination & Cross-Functional Collaboration

● Interact with the Accounts and Projects Teams to understand the history of each project, including materials supplied, parts used, and any past service interactions.

● Work closely with the Warehouse and Logistics Teams to ensure the availability of spare parts for service requests.

● Maintain documentation of service activities and generate reports for management review.

📌 Customer Service Executive (Bengaluru)
🏢 Amilite
📍 Bengaluru