- Key Responsibilities: Handle customer queries through calls, emails, chat, or other support channels.
- Understand customer concerns and provide accurate and timely resolutions.
- Maintain a professional and customer-friendly approach during every interaction.
- Follow defined SOPs, processes, and quality standards.
- Escalate complex issues to the appropriate team whenever required.
- Maintain accurate records of customer interactions and resolutions.
- Meet assigned quality, productivity, AHT, and customer satisfaction targets.
- Coordinate with internal teams to ensure timely resolution of customer issues.
- Maintain a positive customer experience throughout the interaction.
- Requirements: Valuable communication skills are mandatory.
- Strong customer-handling and problem-solving skills.
- Willingness to work in rotational shifts.
- Comfortable with a rotational week-off.
- Fresher and experienced candidates can be considered, depending on the process.