Collections Team Leader (Hyderabad)

Collections Team Leader (Hyderabad)

21 Aug
|
JP Associates
|
Hyderabad

21 Aug

JP Associates

Hyderabad

- Lead and manage a team of Personal Loan Collection Executives.

- Drive daily and monthly collection targets and ensure achievement of team KPIs.

- Monitor overdue accounts, DPD buckets, PTPs, and collection performance.

- Allocate cases to team members and ensure proper follow-up with customers.

- Guide the team on effective collection and negotiation techniques.

- Track daily performance, productivity, and recovery numbers.

- Conduct regular team meetings and provide coaching and feedback.

- Handle escalated customer cases and support team members in difficult cases.

- Ensure all collection activities comply with company policies and RBI guidelines.

- Prepare and share daily/weekly collection MIS reports with management.

- Coordinate with the operations and management teams to improve recovery rates.

📌 Collections Team Leader (Hyderabad)
🏢 JP Associates
📍 Hyderabad

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