Customer Support Executive (Jabalpur)

Customer Support Executive (Jabalpur)

21 Aug
|
Nexxus7 Process Private
|
Jabalpur

21 Aug

Nexxus7 Process Private

Jabalpur

Employment Type: Full time

Shift: Day time

Customer Chat/Mail and Voice support

US client

Responsibilities:

*Handle inbound chats (at times calls also), and email queries

*Resolve customer issues with empathy and professionalism.

*Follow defined SOPs, scripts, and escalation protocols.

*Meet daily/weekly productivity targets (AHT, FCR, CSAT, etc.).

Requirements:

*Minimum 12 - 24 months of BPO experience in International Process

*Excellent English communication (written and spoken).

*Typing speed of at least 50 WPM with 90% accuracy.

Attractive CTC based on the experience.

Loaction IT Park, Bargi Hills, Jabalpur

📌 Customer Support Executive (Jabalpur)
🏢 Nexxus7 Process Private
📍 Jabalpur

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