- Job ResponsibilitiesContact customers through phone calls and field visits for pending loan/EMI payments.
- Follow up with customers for timely payment and overdue recovery.
- Explain outstanding amounts, payment options, and repayment schedules to customers.
- Maintain regular follow-up with overdue and delinquent accounts.
- Visit customer locations when required for payment collection.
- Maintain accurate records of customer interactions and payment status.
- Achieve monthly recovery and collection targets.
- Submit daily/weekly collection reports to the reporting manager.
- Handle customer queries professionally and resolve basic payment-related issues.
- Follow company policies and ethical recovery practices.
- Required SkillsGood communication and convincing skills.
- Negotiation and customer-handling skills.
- Basic knowledge of loan/EMI recovery.
- Target-oriented and self-motivated.
- Good follow-up and time-management skills.
- Basic knowledge of MS Office/Excel and mobile applications.
- Willingness to travel for field recovery.
- Ability to work under pressure and meet collection targets.
- EligibilityMinimum 12th Pass; Graduate preferred.
- Freshers can apply if they have good communication skills.
- Experience in loan recovery, collection, telecalling, or field work will be an advantage.
- Key Performance Indicators (KPI)Monthly collection/recovery target achievement.
- Number of successful customer follow-ups.
- Reduction in overdue accounts.
- Timely reporting and documentation.
- Customer handling and skilled conduct.