Position: Customer Care Manager

Industry: Customer Service / Automobile / Retail / Service

Job Responsibilities:

- Manage and supervise the customer care/customer service team.
- Handle customer queries, complaints, and feedback professionally.
- Ensure timely resolution of customer issues.
- Maintain solid relationships with existing and new customers.
- Monitor customer satisfaction and service quality.
- Coordinate with sales, service, and other departments to resolve customer concerns.
- Track customer complaints, follow-ups, and service requests.
- Prepare daily/weekly/monthly customer service reports.
- Train and guide customer care executives.
- Monitor team performance and achieve customer satisfaction targets.
- Handle escalated customer complaints and provide appropriate solutions.

Eligibility:





- Minimum 12th pass; Graduate preferred.
- 1–3 years of experience in customer care/customer service preferred.
- Excellent communication and interpersonal skills.
- Good problem-solving and customer-handling skills.
- Basic computer knowledge and MS Office skills.
- Ability to manage a team and work under pressure.
- Candidates from automobile, retail, hospitality, or service industries can apply.

Key Skills:

Customer Handling | Communication | Team Management | Problem Solving | Complaint Resolution | Follow-up | MS Office | Customer Relationship Management

📌 Customer Care Manager (Guwahati)
🏢 Techflora Global Workforce Private
📍 Guwahati