Job Description: Area Sales & Service Executive – XRF Machines

Company: Sculptoris Innovation Private Limited

Location: Surat

Job Type: Full-Time

Work Profile: Extensive Field Work & Travel

Job SummaryWe are looking for a proactive and customer-focused Area Sales & Service Executive to manage the complete customer lifecycle—from generating business opportunities and demonstrating XRF Gold Testing Machines to installation, customer training, and after-sales technical support. The selected candidate will be responsible for developing the assigned territory while ensuring excellent customer satisfaction.

- Key ResponsibilitiesSales & Business DevelopmentIdentify and approach potential customers, including jewellers, hallmarking centres, refineries, laboratories, and jewellery manufacturers.
- Generate new business opportunities through regular field visits and customer interactions.
- Understand customer requirements and recommend suitable XRF machine solutions.
- Conduct live product demonstrations and explain machine features, benefits, and applications.
- Follow up with prospective customers and convert enquiries into sales.
- Develop and strengthen business relationships within the assigned territory.
- Installation & Customer TrainingInstall and commission XRF machines at customer locations.
- Install software, configure the system, and ensure proper machine setup.
- Verify machine performance before handover.
- Train customers and operators on machine operation, software usage, and routine maintenance.




- Technical Service & SupportAttend customer service requests and provide in office technical support.
- Diagnose and resolve basic hardware and software issues.
- Perform preventive maintenance and health checks to ensure optimum machine performance.
- Coordinate with the senior technical team for advanced troubleshooting whenever required.
- Reporting & DocumentationMaintain daily reports of customer visits, sales activities, installations, and service calls.
- Update customer information and service history.
- Submit regular activity reports to the reporting manager.

TrainingSelected candidates will undergo one month of comprehensive practical training at our Surat office, covering:

- XRF technology and machine operation
- Product knowledge
- Sales process and customer handling
- Product demonstrations
- Machine installation and commissioning
- Software installation and configuration
- Customer training
- Preventive maintenance
- Basic troubleshooting and technical support

After successfully completing the training, candidates will independently manage their assigned territory for sales, installation, and service activities.

- EligibilityAny Graduate, ITI, or Diploma holder
- Freshers are welcome to apply
- Basic computer knowledge
- Good communication and customer-handling skills
- Willingness to travel extensively for field visits
- Two-wheeler with a valid driving licence preferred

Language Requirements

- Gujarati
- Hindi
- Basic English

📌 Area Sales & Service Executive – XRF Machines (Mumbai)
🏢 Sculptoris Innovation
📍 Mumbai