Team Supervision & Leadership: Direct daily workflow, set transparent performance expectations, and foster a positive, high-performing team culture.
Performance Management: Monitor key metrics (KPIs/SLAs), conduct regular performance reviews, identify training gaps, and offer constructive feedback or coaching.
Operational Oversight: Ensure process adherence, handle escalated issues or complex client/customer queries, and streamline daily operational tasks.
Reporting & Strategy: Track team progress, prepare periodic reports for management, and collaborate with upper management to refine processes and strategy.
Resource Management: Assist with onboarding, training recent hires, managing shift schedules, and allocating resources effectively.
📌 Team Leader (Pune)
🏢 Finnablecred Private
📍 Pune
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