Responsible for managing day-to-day operational activities, ensuring process efficiency, maintaining quality standards, and supporting the team in achieving business and service objectives.
Key Responsibilities:
- Manage and execute daily operational processes according to company guidelines.
- Monitor workflow, productivity, and process performance.
- Ensure accuracy and timely completion of assigned tasks.
- Review and validate transactions, documents, or operational requests.
- Identify process gaps and recommend improvements.
- Handle escalations and resolve operational issues within defined timelines.
- Coordinate with internal teams and stakeholders to ensure smooth operations.
- Prepare and maintain operational reports and performance dashboards.
- Support team members with process-related queries and complex cases.
- Ensure compliance with company policies, SOPs, and quality standards.
- Conduct quality checks and identify recurring errors or process deviations.
- Assist managers/team leaders with process improvement and reporting activities.
Required Skills & Qualifications:
- Graduate degree or equivalent qualification.
- 2–5 years of relevant operations/process experience.
- Strong communication and analytical skills.
- Positive knowledge of MS Excel and other productivity tools.
- Ability to analyze data and identify discrepancies.
- Strong attention to detail and problem-solving ability.
- Ability to manage multiple tasks and meet deadlines.
- Good stakeholder and team coordination skills.
Key Competencies:
Operations Management • Process Improvement • Quality Control • Problem Solving • Data Analysis • Stakeholder Management • Reporting • Teamwork • Attention to Detail • Time Management