About SkyJumper

SkyJumper Sports and Amusements Pvt. Ltd. is one of India’s fastest-growing indoor amusement park chains, operating under the brands SkyJumper Trampoline Park and SkyJumper GoBananas. With a presence across multiple cities, we deliver high-energy entertainment experiences through attractions such as trampoline parks, soft play zones, bowling, laser tag, and more—creating memorable moments for families, kids, and groups.

Role Overview

We are looking for a dynamic and customer-centric Customer Relationship Manager (CRM) who will be responsible for driving guest engagement, centre-level sales, and long-term customer relationships. This role involves managing partnerships, enhancing guest experiences, handling escalations, and executing retention initiatives to drive repeat footfall and revenue.

Key Responsibilities

Sales & Partnerships

- Develop and manage tie-ups with schools, corporates, event planners, and institutions to drive bulk bookings
- Identify new business opportunities to increase centre-level revenue

Customer Experience Management

- Act as the primary point of contact for walk-in guests, party clients, and group bookings
- Guide customers through offerings, recommend packages, and ensure a seamless experience

Feedback & Escalation Handling

- Collect and analyse customer feedback to improve service quality
- Handle complaints and escalations efficiently to ensure high satisfaction levels





Event & Booking Management

- Coordinate and execute birthday parties, corporate events, and group bookings
- Ensure smooth execution of events in collaboration with operations and floor teams

Loyalty & Retention

- Design and implement customer engagement initiatives, loyalty programs, and post-visit follow-ups
- Drive repeat visits and long-term customer relationships

Reporting & MIS

- Maintain and present reports on customer data, bookings, satisfaction scores, and sales performance
- Track KPIs and provide insights for business improvement

Cross-functional Collaboration

- Work closely with Centre Managers, Marketing, and Operations teams to enhance overall guest experience

Qualifications & Experience

- Diploma/ Bachelor’s degree in Business, Hospitality, Marketing, or a related field
- Minimum 0–3 years of experience in customer-facing roles or hospitality, entertainment, or retail sales preferred
- Proficiency in CRM tools, MS Excel, and MIS reporting

Skills & Competencies

- Strong interpersonal and communication skills (English & Hindi)
- Excellent relationship-building and negotiation abilities
- Customer-first mindset with a proactive approach
- Strong problem-solving and conflict resolution skills
- Ability to multitask and perform in a quick-paced environment
- High ownership and accountability

📌 Customer Relationship Manager (Dehradun)
🏢 Sky Jumper Sports and Amusements Private
📍 Dehradun