Job Summary

We are seeking a dynamic and experienced Learning & Development Manager to lead the organization's learning strategy and capability-building initiatives. The ideal candidate should have a robust background in Learning & Development within the retail industry, with expertise in designing and implementing learning solutions that enhance employee capability, sales performance, customer experience, leadership development, and overall organizational effectiveness.

Key Responsibilities

· Develop and execute the Learning & Development strategy aligned with business objectives.

· Lead, mentor, and manage the Learning & Development team, ensuring high performance and continuous professional development.

· Build a collaborative, performance-driven culture within the L&D; function.

· Conduct Training Needs Analysis (TNA) to identify competency gaps and recommend learning interventions.

· Design and implement training programs for retail sales, customer service, product knowledge, leadership development, soft skills, and compliance.

· Lead onboarding and induction programs for new employees.

· Develop leadership development and succession planning initiatives.

· Partner with business leaders, HR, and retail operations to drive capability development across all locations.

· Manage Learning Management Systems (LMS), e-learning platforms,



and digital learning initiatives.

· Evaluate training effectiveness through assessments, feedback, KPIs, and business outcomes.

· Manage external training partners, facilitators, and training budgets.

· Coach and mentor Regional Trainers and Training Executives to enhance training quality and consistency.

· Ensure standardized learning practices and training delivery across all retail locations.

· Drive a culture of continuous learning, innovation, and performance excellence.

Experience

· Strong experience in Learning & Development within the retail industry.

· Proven experience in leading and managing L&D; teams.

· Experience in designing and delivering large-scale learning and development initiatives across multiple retail locations.

· Expertise in leadership development, retail sales capability building, customer experience training, and talent development.

Required Skills

· Learning & Development Strategy

· Team Leadership & People Management

· Training Needs Analysis (TNA)

· Instructional Design

· Leadership Development

· Retail Sales & Customer Experience Training

· Facilitation & Presentation Skills

· Coaching & Mentoring

· Learning Management Systems (LMS)

· Digital Learning & E-learning

· Stakeholder Management

· Performance Management

📌 Learning & Development Manager (Thrissur)
🏢 Kalyan Jewellers
📍 Thrissur