The IT Vendor Management Analyst is responsible for supporting the full lifecycle of third-party IT vendors, including procurement, onboarding, contract administration, performance monitoring, SLA reporting, issue management, and coordination between internal teams and suppliers. The role requires strong documentation, communication, and analytical skills, as well as the ability to work with cross-functional stakeholders.
Key Responsibilities
Vendor Lifecycle Management
Support RFI/RFP activities, proposal evaluations, and vendor selection processes
Oversee procurement process of IT vendors
Process payment of invoices from IT vendors
Coordinate vendor onboarding requirements (documentation, access, compliance)
Maintain vendor profiles, contract repositories, and renewal trackers
Assist in vendor offboarding and ensuring proper termination procedures
Performance Monitoring & Reporting
Track SLA/KPI metrics and vendor scorecards
Prepare monthly/quarterly vendor performance reports
Monitor contract deliverables and project milestones
Identify recurring issues and escalate when necessary
Contract Administration
Review SOWs, MSAs, SLAs, and contract terms (non-legal review)
Validate invoices against contract terms and POs
Track consumption vs. contract scope (licenses, hours, storage, etc.)
Support contract renewal and negotiation preparations
Risk & Compliance Support
Participate in vendor due diligence and annual risk reviews
Collect compliance documents (ISO *****, SOC 2,



GDPR/PDPA items)
Track remediation plans for vendor issues or risks
Ensure vendors follow internal policies, governance rules, and security standards
Stakeholder & Relationship Management
Serve as the liaison between internal teams and vendors
Schedule and lead operational/vendor review meetings
Document meeting minutes, action items, and follow-ups
Maintain escalation logs and coordinate issue resolutions
Required Skills & Qualifications
1–5 years of experience in vendor management, procurement, business analysis, project coordination, operations, customer success, or related field
Strong understanding of SLAs, KPIs, and performance reporting
Ability to read contracts (MSA, SOW, SLA) at a business-operations level
Strong communication and stakeholder management skills
Excellent documentation skills (SOPs, trackers, reports)
Good analytical ability; strong Excel/Google Sheets ability
Familiarity with procurement or CLM tools (Ariba, Coupa, SAP, Oracle, ServiceNow) is a plus
Basic understanding of cybersecurity and data privacy requirements is a plus
Competencies
Highly organized with strong attention to detail
Strong follow-up and task ownership
Problem-solving mindset
Ability to handle multiple vendors simultaneously
Professional resilience under pressure
Free Gourmet Tea & Coffee on the house
Pickup and drop cab facility for up to 40kms from office location
Extensive mediclaim advantages

📌 Vendor Management Analyst (Haryana)
🏢 Sago
📍 Haryana