This role is for one of the Weekday's clients
Salary range: Rs ****** - Rs ****** (ie INR 3-5 LPA)
Min Experience: 0 years
Location: Pune
JobType: full-time
Key Responsibilities
1. Student Acquisition (Current Enrollments)
Inbound & Outbound Calling:
Connect with prospective learners through outgoing calls and handle incoming admission-related inquiries.
Consultative Counseling:
Understand each student's academic goals and career aspirations, recommending the most suitable courses based on their needs.
Academic Guidance:
Provide clear and accurate information on course content, certifications, learning outcomes, and career trajectories.
Follow-ups:
Consistently follow up with leads to support them through the admission process and convert inquiries into enrollments.
CRM & Data Management:
Maintain detailed records of interactions, lead stages, and follow-up actions using CRM tools and Google Sheets.
2. Student Engagement (Support for Existing Students)
Relationship Management:
Serve as a reliable point of contact for enrolled students, addressing their queries and guiding them throughout the program.
Issue Resolution:
Assist students with concerns related to schedules, classes, study materials,



or academic challenges, escalating when needed for timely resolution.
Retention & Upselling:
Identify opportunities where current students may benefit from advanced programs and guide them toward additional course options.
3. General Responsibilities
Quality Compliance:
Follow communication guidelines, maintain professionalism, and ensure empathetic interactions at all times.
Daily Reporting:
Share updates with the Business Manager on new enrollments, student concerns, feedback, and unresolved issues.
Continuous Learning:
Participate in training sessions, feedback discussions, and development programs to enhance communication and counseling skills.
Requirements
Fluency in
Hindi and English
(spoken).
Familiarity with tele-calling tools, CRM systems, and Google Sheets.
Strong communication, listening, and persuasion skills.
A student-centric mindset and problem-solving approach.
Ability to multitask, organize, and manage time effectively.
Positive attitude, adaptability, and eagerness to learn.
Skills
Sales • Business Development • Counseling • Student Counseling

📌 Admission Counselor (Maharashtra)
🏢 Weekday AI
📍 Maharashtra