This role is for one of the Weekday's clients
Salary range: Rs ****** - Rs ******* (ie INR 6-12 LPA)
Min Experience: 5 years
Location: Bengaluru
JobType: full time
Key Responsibilities
Collections Strategy & Execution
Develop and implement effective strategies to improve collection efficiency and reduce Days Sales Outstanding (DSO).
Design tailored collection approaches for different customer segments, including new clients, high-risk accounts, and strategic partners.
Deliver on collection targets and recovery goals set by the management team.
Continuously evaluate and enhance collection processes to ensure operational efficiency, customer satisfaction, and timely payments.
Leverage technology solutions such as automated reminders, CRM tools, and workflow automation to streamline collection activities.
Monitor and assess buyer credit risk and implement proactive measures to minimize defaults.
Team Leadership
Lead, hire, train, and mentor a team of Collections Specialists.
Set clear performance goals, provide regular coaching, and ensure consistent team productivity.
Handle escalated or complex customer cases with professionalism, speed, and strategic judgment.
Risk Management & Issue Resolution
Manage high-risk or complicated accounts and oversee end-to-end resolution to minimize overdue balances and potential write-offs.
Collaborate with Sales, Customer Success,



and Finance teams to resolve disputes, payment delays, and account-related issues.
Oversee legal recovery procedures when required, working closely with internal legal teams, courts, and external recovery agencies.
Build and manage relationships with third-party debt collection partners when needed.
Performance Tracking & Reporting
Analyze collections data to track performance, identify trends, and forecast future collection needs.
Prepare and present reports on recovery rates, write-offs, credit risk, aging, and other financial metrics to senior leadership.
Oversee daily cash application to ensure accurate and timely posting of payments.
Compliance & Audit Support
Ensure adherence to internal controls, company policies, and regulatory guidelines.
Support audits by providing required documentation, data, and insights.
Required Skills & Abilities
Demonstrated leadership experience managing finance or collections teams.
Robust analytical and problem-solving ability, with proficiency in Microsoft Excel.
Excellent communication, negotiation, and interpersonal skills.
Experience with financial systems (Workday Financials preferred).
Track record of driving process improvements and managing organizational change.
High attention to detail and strong organizational skills.

📌 B Debt Collection Manager (Bengaluru)
🏢 Weekday AI
📍 Bengaluru