Company Overview
CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries. 10 out of the top 12 CPG brands work with us, including Coca-Cola, Nestle, Colgate-Palmolive, and Mondelez. We've raised over $200M from some of the top investors including SoftBank, Insight Partners, and Madrona. Learn more at
commerceiq.ai
.
About the Role
We are looking for a highly motivated
Tech Customer Support Intern
who is excited about solving customer issues using
data, automation, and AI-first approaches
. This internship is a unique blend of
technical support + analytics + automation
, where you will learn real-world customer support operations and apply your SQL/Python/GenAI skills to optimize workflows.
During the internship, you will be trained on the
ticket lifecycle, support processes, tools, and best practices
, with an opportunity to contribute to
AI-driven automation initiatives
such as ticket triaging, response drafting, anomaly detection, and workflow optimization.
Key Responsibilities
Customer Support & Technical Troubleshooting
Assist the support team in investigating and resolving technical product issues raised by customers.
Understand customer problems and reproduce issues, identify root causes, and propose fixes/workarounds.
Collaborate with engineering/product teams to escalate and track complex issues.




Ticket Lifecycle & Process Management
Learn and follow the end-to-end
ticket lifecycle
: intake
→
triage
→
investigation
→
resolution
→
closure.
Maintain proper documentation of troubleshooting steps and resolutions.
Ensure support SLAs and best practices are followed while managing cases.
Data & Automation Using SQL/Python
Use
SQL
to query system/application data for troubleshooting, validation, and customer insights.
Use
Python
for data analysis, log parsing, automation, and scripting repetitive tasks.
Build basic monitoring/analysis scripts to improve issue detection and operational efficiency.
AI & GenAI Enablement (Internship Growth Opportunity)
Participate in projects to automate support workflows using
GenAI/ML
.
Explore use cases such as:
AI-assisted ticket categorization & priority detection
Suggested response generation / knowledge-base search
Pattern detection across recurring tickets
Automated workflow routing and escalation recommendations
Required Skills & Qualifications
Currently pursuing
B.E./B.Tech / M.E./M.Tech / MCA / BCA / MSc (CS/IT/Data Science)
or equivalent.
Strong foundation in
SQL
(joins, aggregations, filtering, subqueries).
Working knowledge of
Python
(data structures, scripting, file parsing, APIs preferred).
Exposure to
Machine Learning projects
at college level (coursework, mini-projects, capstone).
Familiarity with




GenAI / LLMs
(prompting, OpenAI tools, LangChain basics, embeddings, etc. is a plus).
Participation in
Hackathons / coding competitions
is strongly preferred.
Good analytical skills, debugging mindset, and structured problem-solving ability.
Good to Have
Experience with basic cloud concepts or SaaS platforms.
Familiarity with ticketing tools like
Jira / Zendesk / Freshdesk / ServiceNow
(not mandatory).
Knowledge of APIs, logs, JSON, Postman.
Understanding of ML workflows (data prep, training, evaluation).
Soft Skills
Strong communication skills (written and verbal).
Ability to explain technical findings clearly to both technical and non-technical stakeholders.
Curiosity and willingness to learn fast in a dynamic environment.
Ownership mindset and ability to work collaboratively.
What You Will Learn
Real-world
customer support operations
, ticket management, and escalation workflows.
Debugging and problem-solving in production-like environments.
Applying SQL/Python to real customer issues and product analytics.
Designing
AI-first automation
solutions to improve support efficiency and customer experience.
Why Join Us
Work on impactful real-world support and automation problems.
Get mentorship from experienced support and engineering professionals.
Prospect to build and showcase AI/ML-based workflow automation projects.
Hands-on experience in modern customer support for a tech product environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.

📌 Tech Customer Support Intern (Sql | Python | Genai | Ml) (Bengaluru)
🏢 CommerceIQ
📍 Bengaluru