Role Purpose The Floor Sales Manager will be responsible for managing the sales floor and supervising the sales team on a day-to-day basis. The role will focus on monitoring team productivity, call activity, lead follow-ups, conversions and overall performance, while providing real-time support to the team wherever required. Key Responsibilities - Manage and supervise the day-to-day activities of the sales team. - Monitor daily call volumes, follow-ups, leads and conversions of each team member. - Track individual and overall team performance against assigned targets. - Conduct regular floor huddles and performance reviews. - Identify gaps in team performance and take corrective action. - Regularly interact with team members to understand challenges, customer issues and operational difficulties.
- Assist team members with customer objections and difficult conversations. - Join client/customer calls whenever required to support the team and improve conversion. - Monitor lead follow-up and ensure leads are being handled within the defined timelines. - Prepare and share daily/weekly team performance reports with management. - Motivate the team and maintain discipline and productivity on the sales floor. - Handle customer escalations and coordinate with management wherever required. - Work closely with the sales/management team to achieve monthly revenue and conversion targets.