This role is for one of the Weekday's clients
Salary range: Rs ******* - Rs ******* (ie INR ***** LPA)
Min Experience: 7 years
Location: Bangalore
JobType: full-time
We are seeking an experienced and strategic
Assistant General Manager – Operations
to lead and scale operations for premium managed office spaces across multiple locations in India. This role requires strong expertise across
soft services, technical operations, and project management
, with a clear focus on operational excellence, client satisfaction, and efficient execution. The ideal candidate will be a hands-on leader capable of managing complex operations while building high-performing teams.
Key Responsibilities
1. Soft Services Management
Oversee the delivery of soft services including
housekeeping, security, front office, and hospitality
.
Develop, implement, and monitor
standard operating procedures (SOPs)
for both client-facing and back-end services.
Ensure high standards of
cleanliness, safety, comfort, and service quality
for clients and their employees.
2. Technical Operations
Manage end-to-end
technical operations
across office locations, including HVAC, electrical, plumbing, and allied facility systems.
Implement
preventive and corrective maintenance programs
to ensure smooth and uninterrupted operations.
Coordinate closely with technical vendors to maintain quality standards, regulatory compliance, and minimal downtime.
3. Project Management
Lead
end-to-end project management
for new office setups, renovations, and expansion initiatives.
Partner with design and build teams to deliver
customized office solutions
within defined timelines and budgets.
Track project milestones,



conduct quality audits, and ensure adherence to internal standards and client specifications.
4. Client & Stakeholder Management
Act as the
primary point of contact
for clients on all operational matters, ensuring high satisfaction levels.
Build and manage strong relationships with
vendors, contractors, and service partners
.
Proactively gather, analyze, and act on client feedback to drive continuous service improvement.
5. Operational Excellence & Efficiency
Identify opportunities for
process optimization
, cost control, and improved resource utilization.
Prepare and manage
operational budgets, forecasts, and KPIs
.
Conduct regular audits to ensure compliance with
health, safety, and environmental regulations
.
6. Team Leadership & Development
Lead, mentor, and develop a
high-performing operations team
with a strong ownership mindset.
Foster a culture of
accountability, continuous improvement, and client-centric service delivery
.
Design and execute training programs to strengthen capabilities across soft services, technical operations, and project management.
Qualifications
Education:
Bachelor's degree in Hotel Management, Facilities Management, or a related field. MBA or advanced degree preferred.
Experience:
8+ years of experience in operations management with proven exposure to
soft services, technical operations, and client management
.
Key Skills
Solid experience managing
large-scale operations and complex projects
Excellent
client relationship and stakeholder management
skills
Strong problem-solving and decision-making abilities with a proactive approach
Proven
people leadership and team development
capabilities

📌 Assistant General Manager Operations (Bengaluru)
🏢 Weekday AI
📍 Bengaluru