Cambridge Mobile Telematics (CMT) is the world's largest telematics service provider. Its mission is to make the world's roads and drivers safer. The company's AI-driven platform, DriveWell® Fusion, gathers sensor data from millions of IoT devices — including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices — and fuses them with contextual data to create a unified view of vehicle and driver behavior. Auto insurers, automakers, commercial mobility companies, and the public sector use insights from CMT's platform to power risk assessment, safety, claims, and driver improvement programs. Headquartered in Cambridge, MA, with offices in Budapest, Chennai, Seattle, Tokyo, and Zagreb, CMT measures and protects tens of millions of drivers across the world every day.CMT is looking for a collaborative, customer-committed, and creative technical support leader who wants to join us in making roads safer by making drivers better!Responsibilities:Use complete discretion and independent judgment to provide efficient and accurate technical assistance to ensure customer satisfactionManage and provide team leadership to the Technical Support function. Provide support on tactical team items and guidance to individual team members' growth.Act as an escalation point for high severity customer issues that arise from within the team,



or directly from customers and provide escalated technical and triage support when the occasion callsTake part in recruitment and maintaining a top talent teamCoach team members to ensure team/department objectives are metFoster a collaborative team work environmentFocus on ensuring Support Team focus on departmental KPIsUtilize KCS methods to ensure satisfactory issue resolutionWork closely with Engineering, Product Management, Customer Success and Sales teamsReport on issues, resolution, service levels and customer satisfactionUtilize all Technical Support tools (e.g., ZenDesk) Identify improvements for support processes and implement themComplete any tasks that may ariseQualifications:Bachelor's degree or equivalent years of experience and/or certification7+ years of experience supporting a SaaS or mobile technical product7+ years of management experience in a Support roleSuperior customer service orientationProven analytical/problem solving abilitySelf-motivated attitude with the ability to multitask and thrive in an interrupt-driven environmentInterpersonal communication skills with expertise in distilling complicated topics to a broader audienceMobile (iOS/Android) debugging and/or development experience preferredBig data (SQL or other database querying)



experience preferredSaaS and API developer support experience preferredCompensation and Benefits:Fair and competitive salary based on skills and experienceEquity may be awarded in the form of Restricted Stock Units (RSUs)Medical Benefits (Health insurance, Personal accident insurance, Group term life insurance), gratuity, parental leave, sick leave and public holidaysEmployees are eligible for versatile allowances which includes Leave Travel Assistance, Telephone/Mobile Expenses, Professional development expenses, Meals Coupon, Vehicle ReimbursementFlexible scheduling and work from home policy depending on role and responsibilitiesBase Salary RangeThe base salary range for this position is: 3,576,300 INR to 4,334,900 INRAdditional Perks:Feel great working to improve road safety around the world!Join one of our many employee resource groups including Black, AAPI, LGBTQIA+, Women, Book Club and Health & WellnessExtensive education and employee assistance programsCMT will do all that is possible to support our employees and create a positive and inclusive work environment for all!Commitment to Diversity and Inclusion:At CMT, we believe the best ideas come from a mix of backgrounds and perspectives. We are an equal-opportunity employer committed to creating a workplace and culture where everyone feels valued, respected, and empowered to bring their unique talents and perspectives. Diversity is essential to our success, and we actively seek candidates from all backgrounds to join our growing team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability state. CMT is headquartered in Cambridge, MA. To learn more, visit and follow us on X @cmtelematics.

📌 Technical Support Manager (Chennai)
🏢 Cambridge Mobile Telematics
📍 Chennai