Title- Inside Sales Manager / Senior Manager Location Gurgaon - on-site, 6 days a week Reports To Business Head Team 8 to 10 person inbound sales team - you lead and own them Context: Seed-funded startup - Sparrow Capital & Prime Venture Partners What You Will Own Inside sales - full pipeline ownership • Own every inbound lead from first contact to booking confirmation - WhatsApp, call, website form, missed call • Set and enforce a 3-minute response time standard on all inbound leads during operating hours Basepay performancebonus • Build a tight sales script - how to open, how to pitch at-home grooming vs salon, how to handle price objections, how to create urgency using slot scarcity • Personally close the hard leads - escalations, high-value customers, multi-pet households, leads who went cold CRM - ownership • Own CRM as the single source of truth - pipeline hygiene, lead status accuracy, disposition tagging on every single lead • Set up and maintain lead stages - Current, Contacted, Follow-up, Slot Offered, Booking Confirmed, Lost • Ensure every lost lead has a specific reason tagged - incorrect geo, price sensitive, no slot, lost to competitor, just browsing • Build automated follow-up sequences - Day 1, Day 3, Day 7 triggers for unconverted leads • Coordinate with tech team on UTM and GCLID attribution - every lead source must be identified and tracked • Pull weekly CRM analytics - conversion by city, by source, by day of week, by time of day • Share weekly lead quality report with the performance marketing agency - which campaigns bring converting leads vs junk Team management • Lead, coach, and hold accountable a 10 to 15 person inbound sales team • Daily morning huddle - previous day numbers, today's targets, call of the day, blockers • Listen to minimum 10 recorded calls per team member per week - structured feedback, script correction • Set individual daily targets - calls made, leads contacted,



bookings converted • Create healthy competition - daily leaderboard, weekly winner, monthly bonus structure • Hire and onboard additional sales executives as volume scales toward 300 bookings per day Reporting and cross-functional • Weekly report to founder every Monday - lead volume, conversion rate by city and channel, lost lead breakdown, pipeline health, team performance • Flag lead quality drops within 24 hours - if a campaign suddenly brings wrong-geo or price-sensitive leads, the founder and agency need to know the same day • Monthly review with SurgeX (performance marketing agency) -feed CRM insights back into campaign targeting and keyword decisions • Work with ops team on slot availability - if slots are the constraint, escalate before it becomes a lost lead reason The Profile We're Looking For Background • 4-8 years in high-volume inbound inside sales - the kind of environment where 100 leads per day is normal and response time is measured in minutes not hours • Has lived inside a CRM daily - not just pulled reports from it. Knows what good pipeline hygiene looks like and how to enforce it • Has built or enforced a structured sales script - knows the difference between a call that converts and one that doesn't Skills • CRM fluency - TeleCRM, Salesforce, Leadsquared, Freshsales, or equivalent. Can set up pipelines, stages, automations, and reporting without asking IT • Data-driven - can look at a conversion report and immediately identify whether the problem is lead quality, response time, pricing, or follow-up cadence • WhatsApp as a sales channel - understands the difference between a message that creates urgency and one that gets ignored • Call coaching - can listen to a 3-minute sales call and give specific, actionable feedback in 2 minutes • Urgency creation - knows how to use slot scarcity, social proof, and seasonal triggers to move a warm lead to a booking without being pushy Interested candidates can directly apply to our internal portal as well: Link

📌 Inside Sales Manager (Haryana)
🏢 Employ
📍 Haryana