Company Name: Zeal Travels

Job Role: Hotel Reservation Executive

Experience: 2 5 Years

Location: P.A. Towers, Kilpauk, Chennai, Tamil Nadu 600010

Salary: 40,000 per month

Employment Type: Full-Time

Job Summary

Zeal Travels is looking for an experienced Hotel Reservation Executive to manage hotel bookings, reservations, amendments, cancellations, and customer coordination. The ideal candidate should have strong knowledge of hotel reservation processes, good communication skills, and the ability to coordinate effectively with hotels, suppliers, and clients.

Key Responsibilities

- Handle hotel reservations, bookings, amendments, cancellations, and confirmations.

- Coordinate with hotels and suppliers to check availability, rates, room types, and booking policies.

- Process individual and group hotel reservations accurately and efficiently.

- Negotiate and obtain competitive hotel rates and deals from suppliers/hotels.

- Maintain accurate records of reservations, confirmations, vouchers, and payment details.

- Communicate with customers regarding booking details, check-in/check-out dates, room categories, and special requests.

- Resolve booking-related issues, discrepancies, and customer concerns promptly.

- Follow up with hotels to ensure smooth check-in and fulfillment of guest requirements.

- Coordinate with internal sales and operations teams for seamless booking execution.





- Ensure timely issuance of hotel booking confirmations and vouchers.

- Monitor cancellation policies, deadlines, no-show charges, and refund procedures.

- Maintain strong relationships with hotels, travel suppliers, and business partners.

- Prepare booking reports and maintain reservation-related documentation.

Required Skills
- 2 5 years of experience in hotel reservations / travel operations / travel agency.

- Good knowledge of hotel booking procedures and reservation systems.

- Experience handling hotel bookings through B2B portals or travel platforms.

- Strong knowledge of room types, meal plans, cancellation policies, and hotel terms.

- Excellent verbal and written communication skills.

- Good negotiation and coordination skills.

- Strong customer-service orientation.

- Ability to handle multiple bookings and work under pressure.

- Valuable knowledge of MS Office / Excel.

- Attention to detail and accuracy in booking information.

- Problem-solving and follow-up skills.

Preferred Candidate Profile
- Candidates from Travel Agencies, Tour Operators, DMCs, Corporate Travel Companies, or Hotel Reservation Departments are preferred.

- Experience handling domestic and/or international hotel reservations will be an advantage.

- Immediate joiners or candidates with a short notice period will be preferred.

📌 Hotel Reservation Executive | Zeal Travels | Chennai
🏢 Praveza Consultancy
📍 Chennai