Description
UX Designer

Responsibilities
- Understand the business objectives and current SFA-SFH CX landscape for the targeted applications.
- Assess the existing CX/UI design capabilities, assets, and resources available across teams.
- Engage with relevant business, product, design, and technology stakeholders to gather inputs and align expectations. Work with Sanjay( DV PM) and Yongqin (PO)
- Shape and develop the CX Refresh proposal, including recommended execution approach and delivery model.
- Identify opportunities for improving user experience, consistency, accessibility, and business value.
- Define the scope of CX improvements and associated assumptions, dependencies, and risks.
- Provide a transparent recommendation on how the CX Refresh should be executed.
- Estimate the effort, timeline, resource requirements, and investment needed for implementation. Work with the Lead ADT.
- Identify capability gaps and recommend any additional support,



skills, or resources required.
- Present the proposal and recommendations to stakeholders and leadership for alignment and approval.

Qualifications
Desired Skills
- CX/UI Design and Consulting
- Design Thinking and User-Centered Design
- External market – Industry standards perspective.
- Stakeholder Management
- Business Analysis and Requirement Discovery
- Effort Estimation and Planning
- Executive Communication and Proposal Development
- Cross-functional Collaboration

Key Deliverable
A leadership-ready CX Refresh proposal outlining:
- Recommended approach
- Scope and priorities
- Resource requirements
- Delivery timeline
- Estimated investment
- Risks and dependencies
- Implementation roadmap and next steps

📌 UX Designer (India)
🏢 Zensar Technologies
📍 India