The Service Sales Coordinator is responsible for supporting the service sales team in managing customer inquiries, preparing quotations, coordinating service agreements, maintaining customer records, and ensuring timely execution of sales-related activities. The role acts as a key link between customers, sales teams, and internal stakeholders to achieve business objectives and enhance customer satisfaction.
Key Responsibilities Sales Support
- Prepare and process service quotations, proposals, and contract documents.
- Coordinate with service engineers and operations teams for accurate pricing and service scope.
- Follow up with customers on submitted quotations and pending orders.
- Support service sales representatives in achieving business targets.
Customer Relationship Management
- Handle customer inquiries related to AMC (Annual Maintenance Contracts).
- Ensure prompt resolution of customer issues by coordinating with relevant departments.
Contract & Order Management
- Process service orders and maintain accurate records in ERP/CRM systems.
- Track contract renewals and proactively engage customers before expiry.
- Ensure all service contracts and purchase orders are properly documented and archived.
Coordination & Administration
- Coordinate between sales, service, finance, and logistics teams for smooth order execution.
- Maintain sales reports, customer databases, and service contract records.
- Generate periodic reports on quotations, orders, revenue, and customer activities.
Business Development Support
- Identify potential opportunities for service contract renewals.
- Assist in lead generation and customer engagement activities.
- Support sales campaigns and marketing initiatives related to service offerings.
Required Qualifications
- Bachelor's Degree, Business Administration, Commerce, or related field.
- 2-3 years of experience in service sales coordination, customer support, inside sales, or related functions.
- Experie
📌 Service Support Senior Coordinator (Bengaluru)
🏢 Vertiv Group
📍 Bengaluru
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