As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a energetic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.
Roles & Responsibilities:
- -xpected to perform independently and become an SME.
- -equired active participation/contribution in team discussions.
- -ontribute in providing solutions to work related problems.
- -ollaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
- -ocument and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing.
- -ssist in the continuous improvement of support processes and tools to increase efficiency and effectiveness.
- Professional & Technical Skills:
- - st To Have Skills:
Proficiency in Cloud Contact Center Implementation.
- - od To Have Skills: Contact Center Technology Capabilities.
- - rong problem-solving skills with the ability to analyze complex system interactions.
- - perience in monitoring and troubleshooting multi-component software environments.
- - ility to work effectively in a collaborative team setting while managing individual responsibilities.
- - miliarity with system performance optimization and incident management practices.
- Additional Information:
- - T candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.
- - Ts position is based at our Bengaluru office.
- - A5 years full time education is required."
- Comments for Suppliers:
Cloud Contact Center Implementation - 3+ yrs relevant exp. Work from bangalore
Core Skills Genesys Cloud CX (Voice, Queues, Routing, Architect) Inbound IVR & Call Flow Development Application Configuration & Enhancements REST APIs, Data Actions, JSON, Postman SIP, RTP, WebRTC, BYOC Trunks Genesys Edge