We are looking for an Entitlement Representative to join our Global Order to Cash – Entitlement team in Chennai.
This is an amazing opportunity to grow your customer facing experience by supporting our international customers to receive timely access to Clarivate's web-based products and services by managing trials, new business setups, and renewals.
About You
- Must have a bachelor’s degree in any subject specialization that supports the role.
- Minimum 1Year of overall experience in internal, external stake holder and customer handling in CRM’s. Salesforce preferred
- Robust communication skills (written, oral, presentation) with the field, account management, customers, and internal management.
- Knowledge of Microsoft Office, Intermediate to Advanced Access and Excel Skills.
- Knowledge of web product delivery and processes.

It would be great if you also had . .
- Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings.




- Ability to achieve thoroughness and accuracy when accomplishing a task.
- Ability to listen effectively and obtain necessary information to do transact successfully within the business sectors.
- Driven towards operational excellence and achieve quality in everything you do
- Strong organizational skills

What will you be doing in this role?
- Internal, external stake holder and customer handling specifically in Salesforce CRM.
- Working knowledge of CRM, preferably Salesforce and order management and billing systems like NetSuite or Zuora
- Experience with Salesforce Configure-Price-Quote (CPQ) or other CPQ tool is highly preferred
- Demonstrated work experience in managing web product delivery and processes, order fulfillment/delivery and/or customer service.
- Must possess knowledge of business processes, pricing, policies, and contracts.
- Understand a company’s opportunity to cash processes.
- Assist in resolving incoming

📌 Entitlement Representative (Chennai)
🏢 Clarivate
📍 Chennai