Description
About the Team
The Servicing Capabilities & Innovation (SC&I;) team sits within the Global Support, Enablement, and Control (GSEC) organization in Global Servicing (GS). As part of GSEC, SC&I; is responsible for developing colleague and Card Member-facing servicing capabilities and platforms, advancing AI and GenAI innovation, and delivering several large-scale, enterprise-wide transformation initiatives. Our north star is to create the most seamless servicing experiences for our Card Members and frontline colleagues. We are made up of product owners, technologists, designers, strategic operators, and innovators who partner across Global Servicing to deliver enterprise-ready solutions that improve customer and colleague experiences.
Role Overview
The Analyst, Transformation Value Management supports the Transformation Value Management function by performing analytical research, developing portfolio reporting, preparing executive materials, and assisting with business case development across SC&I;'s strategic transformation initiatives. Reporting to the Director,



this role partners with Product, Technology, Finance, Operations, and Strategy teams to help analyze business performance, measure transformation outcomes, and provide insights that support enterprise decision-making. This role is ideal for a highly analytical, intellectually curious individual who enjoys solving complex business problems, working with data, and translating insights into meaningful business recommendations.

Responsibilities
Transformation Value Management
- Support the development and maintenance of portfolio reporting, dashboards, and performance metrics across strategic transformation initiatives.
- Collect, analyze, and validate financial, operational, and business performance data.
- Assist in tracking business outcomes, value realization, customer impact, and operational performance.
- Identify trends, risks, and opportunities through data analysis and reporting.
- Support con

📌 Analyst - Transformation Value Management (Gurugram)
🏢 American Express
📍 Gurugram