We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great advantages, and a team that wants you to grow and succeed.

What you'll build
- Lead the end-to-end delivery of managed services for SAP Private Cloud customers, ensuring service commitments, operational targets, and customer expectations are consistently achieved. Why it matters: reliable delivery helps customers accelerate their cloud transformation journey.
- Act as the primary technical contact for customers, guiding technology discussions, innovation roadmaps, and service adoption plans. Why it matters: strategic guidance enables customers to maximize the value of their SAP investments.
- Drive SLA and KPI reviews,



coordinate incident and change management processes, and proactively address operational risks. Why it matters: strong governance improves system stability, performance, and business continuity.
- Orchestrate collaboration across SAP ECS, technical operations, and customer stakeholders to deliver unified outcomes. Why it matters: effective coordination creates a seamless and consistent customer experience.
Identify improvement opportunities, execute technical action plans, and support performance optimization across customer environments. Why it matters: continuous improvement helps customers achieve measurable business and operational benefits.

What you bring
- 7+ years of experience in SAP system operations, including SAP Basis, databases, operating systems, and infrastructure management across complex enterprise landscapes.
- Strong knowledge of SAP S/4HANA architecture, migration approaches, conversion methodol

📌 IT Technology Services Senior Specialist (Bengaluru)
🏢 SAP
📍 Bengaluru