Who are we?
Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the prospect to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary
Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities
Queue Management / Reporting
- Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times




- Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests
- Ensures adherence to commit times within standard operating procedures
- Maintains detailed written records of all work activity
- Updates local asset databases and other systems

Installations
- Rack and stack semi-routine customer equipment tickets
- Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:
- fiber trays, ladder racks, customer equipment and cabinets
- semi-basic cage installs for mesh and overhead cable trays
- performs tape changes and standard operating back-up changes

Cross-Connect
- Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
- Ensures the standard operating procedures are followed on cable management of: coax, fi

📌 Data Center Customer Operations III (Mumbai)
🏢 Equinix
📍 Mumbai