Job Description Summary
Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.
Job Description
Position Purpose:
Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.
Your key Responsibilities:
Your key responsibilities include but not limited to:
- Organize workload within the team to make sure that service is efficiently executed &uninterrupted; at all times
- Research and resolve escalated problems and issues, including issues related to ordermanagement, invoicing and complaints.
- Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
- Ensure timely and accurate processing of customer orders using the relevant systems and tools
- Monitor the order-to-cash process for assigned customers to support operational continuity and compliance
- Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
- Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities
- Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance
What you will bring to the role:
Essential Requirements:
- 8–10 years of experience in sales operations, supply
- chain, project coordination, or related functions, ideally in a pharmaceutical or GCC workplace
- Strong understanding of end-to-end sales and commercial processes, including c