Job Description Hi Folks,
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n We are hiring for the below role with the leadinf Edutech Firm.
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n Role- Customer Relationship Manager (Key Accounts Manager) – BPO / Education Consulting
n Location: Chembur, Mumbai (Work from Office)
n Working Hours: Monday to Saturday, 2:00 PM – 11:00 PM
n Experience: Minimum 5 years in a BPO or customer-facing environment
n Compensation: Up to ₹4,50,000 per annum + attractive commissions and performance bonuses
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n About the Role
n We are seeking an experienced and energetic Customer Relationship Manager (Key Accounts Manager) to join our growing education consulting team. The ideal candidate will have a strong background in client handling within a BPO or customer service setup, excellent communication skills, and an interest in sales and relationship management.You will play a key role in guiding British and European studentswho aspire to pursue university education, ensuring a smooth and successful admission journey.
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n What will you actually do?
n 1.Talk to students
n n Speak with students over phone/email.
n Understand their requirements and answer their questions.
n Keep regular follow-ups with them.
n n 2.Convert interested students into admissions
n n These students are already counselled and interested.
n Your job is to convince them to complete the admission.




n You will have sales/conversion targets .
n n 3.Check student documents
n n Check whether the student's profile and documents are complete.
n Coordinate with the admin team for university applications.
n n 4.Coordinate with universities
n n Submit applications.
n Communicate with university representatives.
n Schedule interviews and assessments.
n n 5.Help students prepare
n n Guide students before university interviews.
n Make sure they understand what they need to do.
n n 6.Follow up until admission is completed
n n Once the university gives an offer, coordinate for finance/fee-related formalities.
n Make sure both admission and finance approvals are completed.
n n 7.Collect processing fees
n n You may need to follow up with students for applicable processing fees.
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n What kind of candidate are they looking for
n n 5+ years of experience
n BPO / Customer Service / Customer Relationship / Account Management experience
n Excellent English communication
n Positive convincing and sales skills
n Experience handling customers/clients
n Ability to do regular follow-ups
n Good coordination and organizational skills
n Comfortable speaking with international customers.
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n Interested candidates please share your updated resume on
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