Description

- Help customers resolve delinquent balances on Small Business and Consumer accounts.

- Manage your own portfolio of customer accounts and work toward positive recovery outcomes.

- Use communication, negotiation, analysis, and problem-solving to understand each customer’s situation and recommend appropriate actions.

- Balance collection results with qualified customer experience, integrity & compliance.

Responsibilities

- Collect delinquent balances on Small Business and Consumer accounts.

- Manage an assigned client portfolio independently.

- Use skip tracing when needed to locate and communicate with customers.

- Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.

- Analyze account details and customer circumstances to identify appropriate solutions.

- Negotiate with customers and influence positive outcomes.

- Maintain a high level of integrity and compliance during customer interactions.

- Contribute to customer outcomes, recovery efforts & overall department goals.

Qualifications





- Strong communication skills & the ability to adapt your communication style to the customer’s situation.

- Excellent negotiation, analytical, problem-solving & decision-making skills.

- Willingness to learn, adapt, and incorporate feedback.

- Strong time-management skills.

- Ability to navigate multiple computer systems and applications at the same time with speed and accuracy.

- Previous collections or sales experience is preferred.

- Experience managing a client portfolio is preferred

Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Career development and training opportunities

📌 Apprentice (Gurugram)
🏢 American Express
📍 Gurugram