Job Title - S&C; GN - Data Science Consultant
Team: Global Network – Data & AI
Practice: Health Analytics
Location: Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad
Experience: 4-8 Years in Healthcare Analytics
Educational Qualification:
- Master’s degree in computer science, statistics, applied mathematics, or a related field with 3+ years of experience, OR
- Bachelor’s degree in computer science, statistics, applied mathematics, or a related field with 4+ years of experience

We are an cutting-edge Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), generative ai, and advanced analytics.
Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models,



real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.
This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.
If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you
Key Responsibilities
As a Data Science Consultant, you will:
- Develop and fine-tune Generative AI models to automate responses and improve customer interactions.
- Build and deploy ML models for intent classification, sentiment analysis, and predictive analytics.
- Apply NLP techniques (NER, summarization, embeddings) using frameworks like Hugging Face, LangChain,

📌 S&C Global Network (Bengaluru)
🏢 Accenture
📍 Bengaluru