IT Operations team is responsible to monitor the IT
Infrastructure & Batch environment of entire Colruyt Group and to ensure
its high availability. We trigger relevant actions to ensure the upkeep of our
IT Infrastructure and act as a first-line support to our service
consumers.

We add value to the business by ensuring the issue resolution as rapid as
possible and strive to prevent delays/outages in coordination with other
technical teams. We monitor and support Colruyt Group Pre-Production and
Production environments in 24x7 shifts with a global team presence in Belgium
and India. We are quite active in the following best practices of ITIL
Framework:
- Batch
& Event Management
- Incident
Management
- Change
Management
- Disaster/Major
Incident Management

As a
Senior System Administrator (Role: Shift Lead) of IT Operations team, you are
expected to

· Guarantee the quality, integrity, maturity,
and service orientation towards our service consumers

· An expert in Mainframe Batch monitoring.
Nice to have: Relevant experience in IT Infrastructure monitoring (Event
monitoring)




· Have enough awareness of the Infrastructure
& Batch environment, can assess the level of impact and capable of
addressing them

· Handle all technical escalations

· Setup the necessary procedures
& documentation

· Oversee the health of infrastructure
systems and provide
inputs towards continuous improvements

· Makes a report of shift
operations as needed

Responsibilities
& Main tasks: (During your shift window)

• Capable of executing all tasks as a “Mainframe
Batch Operator”

• Monitor different work dashboards (Eg: Batch,
Event, Incident…) and trigger appropriate actions

• Ensure, the other IT operators in your shift
take-up their job as expected (E.g., shift handover's, Clean-up tasks, open
incidents, ...)

• Ensure, the IT Operators follow the available procedures,
documentation, & knowledge base

• Provide break-fix support & act as a technical
escalation point

• Oversee the

📌 Senior System Administrator- IT Operations (Coimbatore)
🏢 Colruyt Group India
📍 Coimbatore