Sales Administrator
Location: Vadodara, India
Shift time: US Shift
No. open position: 2
About VikingCloud
analyze over 6+ billion online events every day.
VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted.
This Position
The Sales Administrator is a pivotal support role that keeps our sales engine running smoothly. This is a non-revenue-generating position focused on providing exceptional operational and administrative support to our sales team, account managers, and customers. You will be the backbone of our sales operations,
ensuring seamless customer experiences and enabling our sales team to focus on business development.
Responsibilities
- Ticket Management & Customer Support: Resolve customer inquiries through Zendesk tickets with professionalism and efficiency. Ensure timely and accurate responses to customer support requests.
- Cross-functional Collaboration: Serve as the primary point of contact between customers and internal teams (Finance, Operations, Legal, Technical), coordinating on behalf of customers and ensuring seamless communication.
- Firewall MACDs Processing: Manage Moves, Adds, Changes, and Deletes (MACDs) for firewall services. Provide comprehensive support to customers throughout the change process, ensuring compliance and accuracy.
- Quote & Order Management: Prepare, review, and process quotes, order forms, and renewal paperwork for compliance and managed security subscriptions. Coordinate with Account Managers to ensure accurac
📌 Sales Administrator (India)
🏢 VikingCloud
📍 India
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