Description
Plan/Execute transport from/to predesignated points as per shipments created by CS/ED

Responsibilities
IDT Main Tasks:
- Planning of Transport, Check expected import arrivals and plan transportation for timely evacuation.
- ED gather equipment forecast from Sales and
inform TD to plan movement.
- Allot Transport movement, Monitor/ follow up
with the transporter for timely completion of movement.
- Record/Document the reasons for delay in movements
- Keep ED informed about status of movement
to look for alternative options.
- Maintain Vendor Matrix.
- Update ICCL Reports with reasons for deviations.
- Liaison with vendors to close disputes.
- Create WO for pending moves as per TRWW0101 report.
- To maintain NIL VIM pendency
- Handle Customer phone calls and cases correspondence with customer.
- Handle booking queries on calls and emails.
- Act as point of entry related to shipment planning
and coordination with operation teams and sales for all necessary communication.
- Follow standard processes and recent requirements as communicated by management.




- Building customer rapport for better service.
- Complete all functional HIP training timely.
- Adhere to KPIs for timely work order creation,
case resolutions & Cisco calls.
- Deliver the highest levels of quality, be customer-oriented and create value for customers as well as
for Hapag-Lloyd

IDT Support Tasks :
- Link/Delink work order as per CS Request for
shipment amendments.
- Interdepartmental co-ordination with TD/ CS/ED/GSC/POL for resolution of issues

Mandatory: Request you to please provide answers to the
questions below as part of the shortlisting process
(kindly attach your responses along with your resume).
- Please describe a process enhancement, automation
initiative, or operational improvement project
that you have led or significantly contributed to.
- How do you handle service issues, escalations,
shipment delays, or disputes while maintaining
operational efficiency and customer satisfactio

📌 Coordinator IDT (Mumbai)
🏢 Hapag Lloyd
📍 Mumbai