Job Description Key Responsibilities: n 1) Enter sales orders accurately and promptly in SAP and ensure timely order confirmation to customers. n 2) Manage customer orders, complaints, returns, and service requests including quality documents and other customer-specific requirements. n 3) Review order management activities in SAP/ERP and coordinate deliveries in line with customer due dates and lead time requirements. n 4) Create, update, and maintain customer master data in SAP. n 5) Proactively communicate order status, delivery updates, shortages, and delays to the sales team and customers through email or calls as required. n 6) Coordinate with internal teams such as Sales, SCM, Purchase, Warehouse, Quality, and Finance to ensure timely execution of customer orders. n 7) Prepare bi-weekly open order reports and review them with the sales team and customers to align deliveries with customer schedules. n 8)



Escalate critical issues to the Team Lead, Manager, or Head of Department when guidance or intervention is required. n 9) Visit customers periodically to understand sales processes, customer requirements, and improvement areas for better service support. n 10) Proactively schedule and participate in meetings with sales teams to improve order execution and customer complaint handling. n Key Skills and Competencies: n 1) Understanding of internal processes including Order-to-Cash and Procure-to-Pay cycles. n 2) Team collaboration and cross-functional coordination. n 3) Basic knowledge of SCM processes. n 4) Working knowledge of ERP/SAP. n 5) Basic Excel skills. n 6)Time management and adherence to deadlines. n 7) Transparent written and verbal communication.

📌 Customer Service Executive (Pune)
🏢 Würth Industry India
📍 Pune