Job Description:

Job Summary:
We are looking for a customer-focused CRM skilled to manage post-sales customer relationships, documentation, payment follow-ups, and coordination throughout the property buying journey. The candidate should have experience in real estate CRM and excellent communication and coordination skills.

Key Responsibilities:

- Manage customer relationships from booking to possession and post-sales services.
- Handle customer queries, complaints, requests, and grievances professionally.
- Coordinate with Sales, Accounts, Legal, Projects, and other internal teams for timely resolution.
- Maintain accurate customer records, agreements, payment details, and documentation.
- Follow up with customers regarding outstanding payments, installments, and other charges.
- Coordinate booking forms,



allotment letters, agreements, demand letters, and possession-related documentation.
- Provide regular updates to customers regarding project progress, payment schedules, and possession timelines.
- Manage customer interactions through calls, emails, and CRM software.
- Track and close customer complaints within defined timelines.
- Prepare MIS reports related to bookings, collections, customer complaints, and pending documentation.
- Coordinate property handover and possession formalities.
- Ensure high customer satisfaction and maintain long-term customer relationships.

📌 CRM- Customer relationship manager (Jaipur)
🏢 RECEX
📍 Jaipur